Cyber Fruad Complaint Contact Information

 .@RBI Kehta Hai..

If you lose money through an unauthorised electronic transaction, your liability will be limited, even be zero, if you inform your bank immediately.
#rbikehtahai #StaySafe#BeAware #BeSecure

https://t.co/mKPAIpn2YDhttps://t.co/6UrbB81jm9 

pic.twitter.com/B82vRkJnKd

— RBI Says (@RBIsays) September 24, 2020

How to get back the money stolen online?

All banks have insurance policy in place against any money lost due to an online fraud. When informed about an unauthorised transaction, the bank will convey the details of the fraud directly to the insurance company.

Your loss will be compensated by the bank with the help of money from the insurance. However, such cyber fraud victims have to ensure that they timely inform the bank about losing money. This should be done withing a 3-day period.

Informing the bank about the incident within three days will ensure that you have no liability and get a full refund for the amount stolen. This amount will show up in the person’s account within a period of 10 days after the bank has been informed about the unauthorised transaction inside the stipulated time period.

However, if you are unable to inform the bank within 3 days, you will have to bear some liability as informing about the unauthorised transaction after a period of 4 to 7 days will mean that a loss up to Rs 25,000 will have to be borne by you.  

People can also get their money insured directly as several insurance firms are now offering such digital fraud coverage to individuals.

Method 1:

Contacting Your Bank

Gather all documentation related to the scam

Call the customer service number for your bank or credit card company

Method 2:

Working with Law Enforcement

Call your local police department

Collect documentation related to the scam

Submit a report to local law enforcement

 https://www.cybercrime.gov.in/

Call to Cyber Cell toll free no 155260 is now changed to 1930

https://cybercrime.gov.in/Webform/Crime_NodalGrivanceList.aspx

https://www.rbi.org.in/Scripts/Complaints.aspx

Register Complaint for NFS-ATM Transaction

fraudrisk@ncpi.org.in    or contact no 022-40508500

https://www.npci.org.in/register-a-complaint

https://www.bhimupi.org.in/get-touch

GooglePay Contact:-

If you encounter issues when you use Google Pay (formerly known as Tez), we want to help.

Call the Google Pay India customer care number

You can call our customer care number toll free at: 1-800-419-0157.

Connect with a support specialist team

Check your options to connect with a support specialist.

1. Open the Google Pay app .
2. At the top right, tap your profile picture.
3. Tap Settings.
4. Tap Help and feedback.

To get help with a transaction or rewards, you can do the following steps.

1. Open the Google Pay app .
2. Show transaction history.
3. Select the transaction.
4. At the bottom, select Having Issues? 
5. Follow the on-screen instructions and select the option.

To get help when you add a form of payment, try these steps to fix problems while adding a bank account.

Visit our Help Center

1. Open the Google Pay Help Center.
2. At the top right, click Get help.
3. Check your options to connect with a support specialist.
4. Select your issue.
5. Choose the help topic that's relevant to your issue.

Report suspicious activity

If you believe your Google Account has been misused on Google Pay, like through suspicious or unauthorized charges, report it here.

2. phonepay complaint :- 

• Level 1 :- You can register your complaint with PhonePe Customer Support by clicking on the (?) icon on the home page of the PhonePe App.

• Level 2

1. Complaints Registration: You can access any of the following channels to escalate your complaint.
• Register a complaint on https://support.phonepe.com
• Call our customer support center on 080-68727374 / 022-68727374.

• Level 3

1. Complaints Registration:

   In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer is provided below:
   Contact:
   Principal Nodal Officer - Sinu Sudhakar
   Nodal Officer - Sinchan Kumar Saha
   Phone: 080-68727374 / 022-68727374
   Webpage:grievance.phonepe.com
   Address: Office-2, Floor 4,5,6,7, Wing A, Block A,Salarpuria Softzone, Service Road,
   Green Glen Layout, Bellandur, Bengaluru, Karnataka-KA, Pin- 560103
   Working hours: Mon-Fri 10 am to 7 pm

• Level 4:- If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can reach out to the digital ombudsman.

  Complaint lodging portal of the Ombudsman: https://cms.rbi.org.in/
  Toll-Free PNo: 14448
  Email ID: crpc@rbi.org.in
  Address - Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector
  17, Chandigarh – 160017

3.Paytm

Follow the below-mentioned process to lodge a transaction related UPI complaint in Paytm mobile app:

• Visit the Paytm app
• Go to ’24X7 help and support
• Click on ‘view all services’
• Click on ‘UPI payments and money transfer’
• You can talk to 24X7 customer support to lodge a complaint related to the UPI transaction

Contact your bank to report fraud

Bank	Bank section	Contact details
SBI Bank	Customer complaints	1800 11 2211 1800 425 3800 080 2659 9990 Customer care
	Grievance redressal	Grievance complaints Grievance redressal policy
ICICI Bank	Customer complaints	1860 120 7777 Customer care Complaints
	Grievance redressal	Grievance complaints
HDFC Bank	Customer complaints	1800 258 6161 Customer care  Complaints
	Grievance redressal	Grievance complaints
Axis Bank	Customer complaints	1860 419 5555 1860 500 5555 Customer care
	Grievance redressal	Grievance complaints
Punjab National Bank	Customer complaints	1800 180 2222 1800 103 2222 Customer care
	Grievance redressal	Grievance complaints
Central Bank of India	Customer complaints	1800 22 1911
	Grievance redressal	Grievance complaints
Canara Bank	Customer complaints	1800 425 0018 1800 103 0018 1800 208 3333 1800 3011 3333 Customer care
	Grievance redressal	Grievance complaints
Kotak Mahindra Bank	Customer complaints	1860 266 2666 Customer complaints
	Grievance redressal	Grievance complaints
CITI Bank	Customer complaints	1860 210 2484 Customer complaints
	Grievance redressal	Redressal complaints Redressal policy
Bank of Baroda	Customer complaints	1800 258 4455 1800 102 4455 Customer complaints
	Grievance redressal	Redressal complaints

If you contacted your bank to report the fraudulent transaction and didn’t get a response, file a complaint to the RBI Ombudsman.

If your bank isn’t in this list, visit your nearest branch or check your bank website for their customer care phone number.

Cyber safety guidelines*

Never share your card no with anyone
Never share CVV number
Bank never ask for card number or CVV number
Don’t auto save your card details in your mobile phone
Don’t share account number details over the phone
If you are using RFID (radio frequency identification) cards, then make sure it is password protected
Use card protecting covers to keep your card safe from RFID hacking (use aluminum foil made cover if nothing else)
Never share password with others
Before using ATM kiosk, ensure no additional device is there on the machine which can skim details
Don’t share your personal details on social media platforms
Use anti-virus in your smart phone