How To Contact Facebook: A Directory of 120 forms
If you’ve ever had an issue, bug or situation you needed to contact Facebook about, chances are you may have felt frustrated at how difficult it is to a) find HOW to contact Facebook and b) actually get a response.
Facebook used to provide some semblance of support via a series of email addresses, e.g. info@facebook.com. However, in an effort tobetter serve its members and scale the support, the only way to reach Facebook is through a vast array of custom forms. Thing is, all those forms are scattered throughout the Help Center and you can often go on a wild goose chase attempting to find the right one.
Help is at hand! I scoured Facebook (and Google!) for you and have compiled this helpful directory of Facebook’s contact forms.
PLEASE NOTE: Comments have been closed on this post as I am unable to personally respond to requests for additional support in trying to contact Facebook. I do not work for Facebook.
To quickly search through this directory, simply use the “Find” feature on your browser (usually Ctrl + F on PCs, and the Apple Key + F on Macs).
Facebook Security – Hacking, Phishing, Scams, Abuse
- If YOUR account or a FRIEND’s account has been hacked, immediately go to this Help section and follow the instructions.
- To report any kind of abuse or violation, go to this Help section and find your specific issue there.
- See also these two Facebook Pages for support on Security and Safety:
- Facebook Security:
http://www.facebook.com/security - Facebook Safety:
http://facebook.com/safety
- Facebook Security:
Facebook’s Fan Page Guidelines
- Facebook Page Guidelines: http://www.facebook.com/page_guidelines.php
- Facebook Page Terms: http://www.facebook.com/terms_pages.php
Facebook’s Brand Permissions
- Here’s how you can/cannot use Facebook’s logo, trademarks, screenshots, name, etc:http://www.facebook.com/brandpermissions/
General Support
First, here are links to general areas of support:
- Facebook Help Center:
http://www.facebook.com/help - Facebook Places:
http://www.facebook.com/places - Facebook Pages:
http://www.facebook.com/FacebookPages - Facebook Known Issues:
http://www.facebook.com/KnownIssues - Facebook Developer Group:
http://www.facebook.com/groups/fbdevelopers - Facebook Security:
http://www.facebook.com/security - Facebook Safety:
http://facebook.com/safety - Facebook Education:
http://www.facebook.com/education - Facebook Ads:
http://www.facebook.com/FacebookAds - Facebook Marketing:
http://www.facebook.com/marketing - Non Profits on Facebook
http://www.facebook.com/nonprofits
Page Name Change
- Use this to request a page name change: https://www.facebook.com/help/
contact_us.php?id= 262629790471076
Report That Your Facebook Personal Profile or Fan Page was Disabled
Facebook disables both personal Profiles and Pages for violating their Terms of Use. They can often be rather heavy-handed though! Use one of these forms as appropriate to submit a report:
- Your Personal Profile was Disabled:
http://www.facebook.com/help/contact.php?show_form=disabled - Your Facebook (fan) Page was Disabled:
http://www.facebook.com/help/contact.php?show_form=page_disabled
Restore Content After Your Account Is Reactivated
- If, once your account is reactivated, your groups, events, notes or other content is missing, see this Help section for a special FIX button:
http://www.facebook.com/help/?faq=14519 - If the FIX button doesn’t bring back all content, use this form for lost content:http://www.facebook.com/help/contact.php?show_form=reactivated_lost_content
- If, once your account has been reactivated, you have difficulty finding fan Pages again that you were an Admin for, see this Help section for a special FIX button:
http://www.facebook.com/help/?faq=16595 - If Fan Pages that you are an Admin for have disappeared, use this form:
http://www.facebook.com/help/contact.php?show_form=pages_not_restored
Claim/Find Your Official Fan Page
- If you can’t find your fan Page in Search results, use this form:
http://www.facebook.com/help/contact.php?show_form=page_not_displaying - If you get a “Page Unavailable” error message, see this Help section then use this form:
http://www.facebook.com/help/contact.php?show_form=pages_unavailable
Get Help With Facebook Groups & Events
- If you are unable to reclaim admin rights of a “closed” or “secret” group (because you left), submit a report at:
http://www.facebook.com/help/contact.php?show_form=secret_admin - If you’re a Group Admin and cannot find a specific member via the search feature, use this form:
http://www.facebook.com/help/contact.php?show_form=admin_search_group_member - If you can’t access your Facebook Group or Event (after 24 hours), submit a report here:
http://www.facebook.com/help/contact.php?show_form=group_event_unavailable - If your Group members are not receiving your messages or Event invitations after 24 hours, submit a report here:
http://www.facebook.com/help/contact.php?show_form=delivery_delay - If you can’t send a message to a Group you Admin, use this form:
http://www.facebook.com/help/contact.php?show_form=group_msg
NOTE: Once your group reaches 5,000 members, the option to message them will be removed. This measure is in place for technical reasons and to prevent spam.
How to delete/close a group: http://www.facebook.com/help/?faq=12606
Report Problems with Uploading Photos and Videos
- If you’re unable to select photos to upload:
http://www.facebook.com/help/contact.php?show_form=select_photos_fail - If you can’t use the Advanced Upoader:
http://www.facebook.com/help/contact.php?show_form=advanced_uploader - If you’re unable to upload a new profile picture:
http://www.facebook.com/help/contact.php?show_form=profile_pic_bug - If your video was encoding, then disappeared, report the issue here:
http://www.facebook.com/help/contact.php?show_form=video_disappear - If you can’t upload a video:
http://www.facebook.com/help/contact.php?show_form=video_upload
Reclaim Your Trademarked Username
- If you find someone has secured a Facebook username for a Trademark you own, report the username infringement here:http://www.facebook.com/help/contact.php?show_form=username_infringement
Report Copyright and Intellectual Property Infringement
See also this Help Center page: How to Report Claims of Intellectual Property Infringement page
- Report Copyright Infringement:
http://www.facebook.com/legal/copyright.php?dmca_counter_notice - Report Copyright Infringement (this form appears to be very similar to the one above):
http://www.facebook.com/legal/copyright.php?copyright_notice=1 - Report Intellectual Property Infringement (Non-Copyright Claim):
http://www.facebook.com/legal/copyright.php?noncopyright_notice=1 - Report Infringement by a Third-Party Application:
http://www.facebook.com/help/contact.php?show_form=nonfb_application_infringement
Get Help With Facebook Mobile
- If you’re unable to login into Facebook on your mobile device, submit a report here:
http://www.facebook.com/help/contact.php?show_form=mobile_login_prob - Report an issue with Facebook Mobile, e.g. if you’re unable to load photos or videos:
http://www.facebook.com/help/contact.php?show_form=mobile (See also this topic on the Help Center). - Contact the Facebook Credits Team about paying for Facebook Credits with your mobile phonehttp://www.facebook.com/help/contact.php?show_form=credits_m_1042
Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad
- If you have a general question about Facebook Ads, contact the Facebook Ads Team here:http://www.facebook.com/help/contact.php?show_form=ads_hc858
- Submit Your Facebook Ads Success Story! If you’d be interested in having Facebook develop a Facebook Ads case study about your experience, write a description within 500 words as to how Facebook Ads helped you. You’ll receive a $50 Facebook Ads coupon if Facebook use your success story!http://www.facebook.com/help/contact.php?show_form=ads_success_story
- If you’ve had trouble redeeming a Facebook ad credit on your account:
http://www.facebook.com/help/contact.php?show_form=adcredits_inquiry - Report an ad next to a profile, group, photo or other page within the site:
http://www.facebook.com/help/contact.php?show_form=ad_report - Report an ad you saw when you were using a Facebook application:
http://www.facebook.com/help/contact.php?show_form=ad_report_app
Get Help With Facebook Credits
- If the payments functionality has been temporarily disabled on your account, use this form:
http://www.facebook.com/help/contact.php?show_form=payments_activity - Facebook Credits customer support:https://www.trialpay.com/facebook-support/
Add Your City To Facebook’s Database
- If your city is not in Facebook’s database, fill out this form to have it listed:
http://www.facebook.com/help/contact.php?show_form=region_request
Report Bugs and Error Messages
Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.
- Login/Password:
http://www.facebook.com/help/contact.php?show_form=login_password_bug - Report A Bug on a Facebook (fan) Page
http://www.facebook.com/help/contact.php?show_form=pages_bug - Friends:
http://www.facebook.com/help/contact.php?show_form=friends_bug - Networks:
http://www.facebook.com/help/contact.php?show_form=networks_bug - Search:
http://www.facebook.com/help/contact.php?show_form=search_bug - Mobile:
http://www.facebook.com/help/contact.php?show_form=mobile_bug - Photos:
http://www.facebook.com/help/contact.php?show_form=photos_bug - Problems Sending or Receiving Gifts:
http://www.facebook.com/help/contact.php?show_form=gifts_issues - Like Errors:
http://www.facebook.com/help/contact.php?show_form=like_problem - Video:
http://www.facebook.com/help/contact.php?show_form=video_bug - Groups:
http://www.facebook.com/help/contact.php?show_form=groups_bug - Events:
http://www.facebook.com/help/contact.php?show_form=events_bug - Notes:
http://www.facebook.com/help/contact.php?show_form=notes_bug - Links:http://www.facebook.com/help/contact.php?show_form=links_bug
- Confirmation Facebook Account Error:
http://www.facebook.com/help/contact.php?show_form=email_confirmation - Could not open Socket Error:
http://www.facebook.com/help/contact.php?show_form=open_socket - Site Maintenance Error:
http://www.facebook.com/help/contact.php?show_form=site_maintenance - Database Down Error
http://www.facebook.com/help/contact.php?show_form=database_down_wall - Profile Unavailable Error
http://www.facebook.com/help/contact.php?show_form=profile_unavailable - Oops Error Message
http://www.facebook.com/help/contact.php?show_form=oops_error_message - Operation Aborted Error
http://www.facebook.com/help/contact.php?show_form=operation_aborted - Database Write Failed Error
http://www.facebook.com/help/contact.php?show_form=database_write_failed - AJAX Transport Error
http://www.facebook.com/help/contact.php?show_form=transport_error - Memory Error On Line
http://www.facebook.com/help/contact.php?show_form=memory_error_on_line - Stack Overflow Error
http://www.facebook.com/help/contact.php?show_form=stack_overflow - Authentication Failure Error
http://www.facebook.com/help/contact.php?show_form=authentication_failure - Validation Error
http://www.facebook.com/help/contact.php?show_form=validation_error - Bad Parameter Error
http://www.facebook.com/help/contact.php?show_form=bad_parameter - My Contact File or Address Book Won’t Import to Facebook
http://www.facebook.com/help/contact.php?show_form=import_contacts - Remove Imported Contacts
http://www.facebook.com/contact_importer/remove_uploads.php - I Tried to Use the Friend Finder
http://www.facebook.com/help/contact.php?show_form=friend_finder - Inbox Messages
http://www.facebook.com/help/contact.php?show_form=messagesinbox_bug - Inbox Not Loading
http://www.facebook.com/help/contact.php?show_form=Inbox_not_loading - Oops Error When Reading Messages
http://www.facebook.com/help/contact.php?show_form=inbox_oops - Inbox Retrieval Error
http://www.facebook.com/help/contact.php?show_form=error_retrieval - Unavailable Message Threads
http://www.facebook.com/help/contact.php?show_form=bug_report - My Inbox Keeps Telling Me I Have an Unread Message
http://www.facebook.com/help/contact.php?show_form=unread_msg - News Feed Shifted Down
http://www.facebook.com/help/contact.php?show_form=nf_shift_down - Blank News Feed
http://www.facebook.com/help/contact.php?show_form=blank_newsfeed - Home Page (other issues)
http://www.facebook.com/help/contact.php?show_form=newsfeed_bug - Group or Event Request that won’t go away on your Home Page (after clearing cache/cookies):
http://www.facebook.com/help/contact.php?show_form=request_remains - Overlapping Comments
http://www.facebook.com/help/contact.php?show_form=site_display_issues - Older Wall Posts Do Not Display
http://www.facebook.com/help/contact.php?show_form=wall_post_display - No Older Posts Link
http://www.facebook.com/help/contact.php?show_form=no_older_link - Posts Not Appearing In News Feed
http://www.facebook.com/help/contact.php?show_form=No_post_nf - Wall Posts Disappearing
http://www.facebook.com/help/contact.php?show_form=wall_post_disappearing - Wall Is Not Visible to Friends
http://www.facebook.com/help/contact.php?show_form=cannot_view_wall - Not Receiving Site Notifications
http://www.facebook.com/help/contact.php?show_form=no_site_notifications - I’m Not Receiving Email Notifications
http://www.facebook.com/help/contact.php?show_form=notifications - Wall (other issues)
http://www.facebook.com/help/contact.php?show_form=wall_bug - Page Not Found Error
http://www.facebook.com/help/contact.php?show_form=page_not_found_error - Chat Disconnection
http://www.facebook.com/help/contact.php?show_form=chat_disconnection - Chat Bar Not Loading
http://www.facebook.com/help/contact.php?show_form=online_bar - Online Friends Appear Offline:
http://www.facebook.com/help/contact.php?show_form=appear_offline - Chat (other issues):
http://www.facebook.com/help/contact.php?show_form=chat_bug
- For developers only, see this bug tracking system:http://bugs.developers.facebook.com
Report Hacking, Malicious Links, Scams
- My Account Has Been Hacked And I Have Access To My Login Email
https://ssl.facebook.com/help/contact.php?show_form=hacked_self_recovery - My Account Has Been Hacked And My Login Email Has Been Changed
http://www.facebook.com/help/contact.php?show_form=hack_login_changed - My Account Has Been Hacked and I Don’t Have Access To My Login Email
http://www.facebook.com/help/contact.php?show_form=hack_nologin_access - Report a malicious link or website (phishing)
http://www.facebook.com/help/contact.php?show_form=report_phishing - 419 Scam
https://ssl.facebook.com/help/contact.php?show_form=419_scam2 - 419 Scam – Friend Report
Use this form if you think someone has accessed a friend’s account and changed their password with the intention of obtaining money from you and their other friends.
http://www.facebook.com/help/contact.php?show_form=419_friend - My friend’s account has been hacked
http://www.facebook.com/help/contact.php?show_form=friend_compromised
Report Offenders
- Report a Registered Sex Offender
http://www.facebook.com/help/contact.php?show_form=wos_sex_offender - Report Terrorist Contenthttp://www.facebook.com/help/contact.php?show_form=terrorist_content
- Report Suicidal Content
http://www.facebook.com/help/contact.php?show_form=suicidal_content
Report Unauthorized Content of Minors
- Report the Profile of an Underage Child (Under 13 Year Old) http://www.facebook.com/help/contact.php?show_form=underage
- Request data from your under 13 year old child’s account (before it gets deleted)http://www.facebook.com/help/contact.php?show_form=coppa
- Report the Profile of an Underage Child in Spain (Under 14 Year Old – the laws are different in Spain)http://www.facebook.com/help/contact.php?show_form=underage_spain
- Report an Unauthorized Photo – Under 13 Year Old Child To advise Facebook of photos of your child that are unauthorized, please use this form. http://www.facebook.com/help/contact.php?show_form=unauthorized_photo_underage
- Report Unauthorized Non-Photo Content – Under 13 Year Old Child http://www.facebook.com/help/contact.php?show_form=unauthorized_content_underage
- SEE ALSO: Privacy information for Parents: http://www.facebook.com/help/?faq=17289
Report When A Friend/Family Member Dies – Memorialize a Profile
- Report a Deceased Person’s Profile (to have the profile removed or placed in a memorialized state):
http://www.facebook.com/help/contact.php?show_form=deceased - If your own profile has been inadvertently turned into a memorialized state, use this form:
http://www.facebook.com/help/contact.php?show_form=special_memorialized_state
Submit Suggestions to Facebook
See the directory of Suggestion forms on Facebook here.- Your Places Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_places - Your Home Page Feedback
http://www.facebook.com/help/contact.php?show_form=ui_homepage - Your Home Page Suggestion (very similar to the form above)
http://www.facebook.com/help/contact.php?show_form=ui_home - Your Inbox Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_inbox - Your Profile Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_profile - Your Search Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_search - Your Chat Suggestion:
http://www.facebook.com/help/contact.php?show_form=ui_chat - Your Events Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_events - Your Groups Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_groups - Your Photos Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_photos - Your Video Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_videos - Your Links Suggestionhttp://www.facebook.com/help/contact.php?show_form=ui_links
- Your Notes Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_notes - Your Mobile Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_mobile - Your Pages Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_pages - Your Privacy Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_privacy - Your Facebook Ads Suggestion
http://www.facebook.com/help/contact.php?show_form=ads_suggestions - Your Email Feedback
http://www.facebook.com/help/contact.php?show_form=email - Your Application Feedback
http://www.facebook.com/help/contact.php?show_form=ui_application - Your General Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_other
Delete Your Account
- Use this form to permanently delete your account:
http://www.facebook.com/help/contact.php?show_form=delete_account
I trust this compilation is helpful to you!
Remember, you can often find solutions to your issues by doing a simple search of Facebook’s Help Center. Use the appropriate forms listed here in the event you cannot find a solution and need to contact Facebook.
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